privacy policy

1. Scope

FutureValue refers to all entities within the structed group, this includes, and is not limited to, Future Value Co Pty Ltd trading as Future Value Global, Future Value Niugini Limited, Future Value Carbon Pty Ltd, and Future Value Foundation Limited (singly and collectively “FutureValue”), whether trading or not.

This Policy covers all employees and associates of FutureValue and all persons performing work at the direction of, in connection with, or on behalf of FutureValue (for example contractors, subcontractors, agents, consultants, and temporary staff) (collectively “workplace participants”).

2. Commencement of Policy

It was approved by FutureValue on 13/01/2024 and shall be deemed to have come into force on the 01/08/2023.

It replaces all other policies (whether written or not).

3. Important Legislation

This Policy builds on and complements the following legislation and documents:

  • The Australian Privacy Act 1988 (Cth)

  • The Australian Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth)

  • The Australian Freedom Of Information Act 1982 (Cth)

  • The Australian Privacy Principles

  • The Papua New Guinea Cybercrime Code Act 2016

  • Relevant legislation within each operational jurisdiction ,, including, but not limited to:

    • Australia

    • New Zealand

    • Papua New Guinea

Inconsistency with the Law

If a provision of this Policy is in any way inconsistent with any law of the operational jurisdiction, the law in that jurisdiction shall prevail.

4. Purpose

FutureValue is committed to the protection of privacy in relation to personal and/or sensitive information collected by FutureValue.

Personal information is protected under the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth) and the Privacy Act 1988 (Cth). Further information about the Privacy Act is available on the Australian Privacy Commissioner’s website. We have adopted the Australia Privacy Principles contained within the Privacy Act. The Australia Privacy Principles govern the way in which we collect, use, disclose, store, secure and dispose of Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.

FutureValue only uses personal information for the purpose(s) for which it is given and for directly related purposes (unless otherwise required by or authorised by law) or as consented to by the individual concerned.

Any personal or sensitive information that FutureValue has acquired is kept as securely as possible and accessed only by those who have the authority to do so.

FutureValue respects the privacy of all workplace participants, business partners, investors, donors and landowners and is committed to safeguarding the personal information that is provided to us.

This Privacy Policy outlines how we handle personal information and the responsibilities of FutureValue and workplace participants when dealing with personal information.

FutureValue takes all reasonable steps to ensure that personal information and sensitive information is protected and treated confidentially. This includes protecting privacy in accordance with the Privacy Act 1988 (as amended) and the Australian Privacy Principles.

This Policy is part of a suite of policies and will be regularly reviewed to keep up to date.

5. Definitions

In this Policy, unless the context otherwise requires:

“FutureValue” is all entities within the structed group, including, but is not limited to Future Value Co Pty Ltd trading as Future Value Global, Future Value Niugini Limited, Future Value Carbon Ltd, and Future Value Foundation Limited, whether trading or not.

‘Personal Information’ means information or an opinion (including information forming part of a database), whether true or not, and whether recorded in material form or not, about an individual whose identity is reasonably apparent, or can be reasonably ascertained, from the information or opinion.

‘Sensitive Information’ means any information about a person’s individual preferences, race, religion, political opinions, affiliations, philosophy, memberships, health, genetic or criminal record.

6. What is Personal Information

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we may collect could include names, addresses, email addresses, phone, donation details, and age and birthdate information.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone, by email, via our website, from your website, from media and publications, from other publicly available sources, from cookies and from third parties.

We don’t guarantee website links or the policy of authorised third parties.

7. The Collection of Personal Information

FutureValue adheres to the Privacy Act 1988 (Cth), all other applicable privacy legislation and guidelines issued by the Office of the Australian Information Commissioner and similar regulatory bodies in operational jurisdictions when we collect, use, disclose, store, provide access to, or otherwise deal with personal information.

It is our usual practice to collect personal information directly from the individual or their authorised representative.

Sometimes we collect personal information from a third party or a publicly available source, but only if the individual has consented to such collection or would reasonably expect us to collect their personal information in this way.

In some circumstances we may receive personal information about third parties from individuals who contact us and supply us with the personal information of others in the documents they provide to us.

We only collect personal information for purposes which are directly related to our functions or activities under the Privacy Act, and only when it is necessary for or directly related to such purposes.

We also collect Personal Information for the purpose of promoting our project activities and opportunities for support – including direct marketing, investment, funding, donations, providing information to our supporters, clients and funders, and other marketing.

We may also use Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

We also collect personal information related to employment services, human resources management, and other corporate service functions.

Use and Disclosure

We only use personal information for the purposes for which it was given to us, or for purposes which are directly related to one of our functions or activities, and we do not give it to government agencies, organisations or anyone else unless one of the following applies:

  • The individual has consented;

  • The individual would reasonably expect, or has been told, that information of that kind is usually passed to those individuals, bodies or agencies;

  • It is otherwise required or authorised by law;

  • It will prevent or lessen a serious and imminent threat to somebody’s life or health;

  • It is reasonably necessary for the enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the protection of public revenue.

Data Quality

It is important to FutureValue that steps are taken to ensure that the Personal Information we collect is accurate, up to date and complete.

These steps include maintaining and updating personal information when we are advised by individuals that their personal information has changed, and at other times as necessary.

If information we have is not up to date or is inaccurate, we may ask individuals to advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services.

Data Security

FutureValue takes steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse.

These steps include password protection for accessing our electronic IT system, securing paper files in locked cabinets and physical access restrictions .

We leverage advanced technologies such as SharePoint and Microsoft 365 deliberately to bolster the security of our electronic IT system. Access to sensitive information is meticulously controlled through a system of specific permissions, ensuring that only authorised personnel can retrieve, modify, or utilise the data. Furthermore, our commitment to safeguarding information extends to utilising features like 2-factor authentication, providing an additional layer of security to prevent unauthorised access. We deliberately restrict external access, further fortifying our defences against potential threats.

When Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify Personal Information. However, most Personal Information is or will be stored in secure files which will be kept by us for a minimum of 7 years.

Access and Correction

Individuals have the right to request access to the information FutureValue holds about them and may do so by contacting the Privacy Officer (below).

If an individual requests access to the personal information we hold about them, or requests that we change that personal information, we will allow access or make the changes unless we consider that there is a sound reason under the Privacy Act, Freedom Of Information Act or other relevant law to withhold the information, or not make the changes.

If we do not agree to provide access to personal information or to amend or annotate the information we hold about them, the individual may seek a review of our decision or may appeal our decision under the Freedom Of Information Act.

If we do not agree to make requested changes to personal information the individual may make a statement about the requested changes, and we will attach this to the record.

FutureValue will not charge any fee for access request but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect Personal Information, we will require identification before releasing the requested information.

Third Parties

Where reasonable and practicable to do so, we will collect Personal Information only from the individual.

However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

8. Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained

  • For a secondary purpose that is directly related to the primary purpose

  • With your consent; or where required or authorised by law.

9. Complaints Process

If an individual believes that the Australian Privacy Principles have been breached in relation to personal or sensitive information provided to FutureValue, or under any other relevant jurisdictional legislation, they have the right to make a complaint and have it investigated and dealt with under this procedure.

If they have a complaint about FutureValue’s privacy practices or handling of personal or sensitive information they must contact FutureValue’s nominated Privacy Officer (contact details below).

Once a complaint has been received we will try to resolve the matter in the following ways:

  • Request for further information: we may request further information from you and you should be prepared to provide us with as much information as possible including details of any relevant dates and documentation. This will allow us to investigate your complaint and determine an appropriate solution. All details provided will be kept confidential.

  • Discuss options: we will discuss options for resolution with you and you should raise any suggestions as to how the matter might be resolved with the FutureValue’s nominated Privacy Officer.

  • Investigation: we will investigate your complaint and will do so within a reasonable timeframe. We may need to contact others in order to proceed with our investigation. If your complaint is found to be substantiated you will be informed of this finding and we will then take the appropriate steps to resolve the complaint, address your concerns and prevent the problem from recurring. If the complaint is not substantiated or cannot be resolved to your satisfaction and this policy has been followed the issue may be referred to an appropriate intermediary. If you are still not satisfied with the outcome you are free to take your complaint to the Office of the Australian Information Commissioner at www.oaic.gov.au. We will keep a record of your complaint and the outcome. We are unable to deal with anonymous complaints because we are unable to investigate or follow up. However, in the event that an anonymous complaint is received we will note the issue raised and, if appropriate try to investigate and resolve.

10. Policy Updates

FutureValue reserves the right to vary, replace or terminate this Policy from time to time.

11. Contact Details – nominated Privacy Officer

Attention: Privacy Officer

Email: hello@futurevalue.global

Mail: c/o FBH Lentro, Level 4, 83 Mount St, North Sydney, New South Wales, 2060, Australia